11-19-2017 09:15 AM
Once again I have problems with my WeMo devices. Maybe one day Belkin will actually put some effort into the software on these things.
Occasionally when my wireless network goes offline, my switches lose their connection and need to be factory reset before they'll connect again. This time my WeMo Switch and WeMo Insight reconnected with no problems, but my WeMo Mini didn't.
At first, the WeMo Mini appeared to be connected to the network, but wasn't appearing in the WeMo app. I used Fing and was able to see the WeMo Mini was online and connected to WiFi, but it wasn't responding to the WeMo app, IFTTT, Google Assistant, or any other linked systems. I tried unplugging it and plugging back in, but it went to a flashing amber light. I tried factory resetting it and using the WeMo app to set it up again, and it said it was connected, but then still shows Not Detected in the device list.
I reviewed some posts on this site and decided to check everything. I reset the data on the WeMo app, set it to not remember my WiFi settings, checked my WiFi was on 2.4GHz Ch6, unplugged the Mini for about a minute to discharge completely, then factory reset it and set it up again. Still having the same problem. The WeMo app setup says it was successful, but the Mini itself never connects to the WiFi. The Mini itself is only about 3 feet from the router, so it's definitely not a signal issue.
It was working fine until last night, so I have to assume it's a software issue.
11-21-2017 01:19 AM
Hi, Ceetch. Did you encounter an error message when you attempted to connect the Mini Switch to the network? We may need to have this checked by one of our Escalation Engineers for further diagnosis. Kindly e-mail us the following the details at WemoCares@belkin.com so we can open a ticket for you in our system:
We look forward to hearing from you.
12-02-2017 09:27 PM
Allow us to sort this out, how long have you been experiencing this challenge with your Wemo Mini? Did this work fine before? Whenever it's "not detected", what's the LED status of the Wemo Mini?
Possible workarounds that you can try are the following:
-make sure that the Wemo Mini is running on the latest FW
-place the Wemo Mini in an area with less interference
-if your device was recently updated, it'd be best to reset and reconfigure it
If these do not work, email us at WemoCares@belkin.com so we can have this further isolated.
12-14-2017 08:50 AM
12-23-2017 02:04 PM
Allow us to escalate your case to our 2nd Level Support Team for further diagnosis. Please email us the following details at WemoCares@belkin.com
Link to this Community thread:
12-26-2017 05:50 PM
Same here. I purchased a couple of wemo mini and started using one of them and that worked great after setup. Some weeks later, I unboxed the 2nd wemo mini and successfully configured it. It showed up on the wemo app, and could be controlled from echo. However, after a few days, I noticed the switch blinking orange and couldn't be detected by wemo app or controlled by echo. I re-configured the wifi, and it behaved normal. Then the same happens the next day or two, while 3 other wemo switches are working fine. I re-configured the faulty mini unit again, and the same **bleep** happened again a few days later. I came here and read that many folks are having the same issue. This time, I followed the instructions for factory reset and re-configured it. Again, it works after reconfiguration but goes back to the same fault.
Now what? Can I still return/exchange this unit to Wemo? Switch to a different branch altogether?