03-05-2017 03:54 PM
What device is plugged in on your Wemo switch? Try plugging another device for isolation. If it won't still work, reset then reconfigure your Wemo switch.
WEMO Technical Support
03-06-2017 05:04 AM
It turned out that both my WeMo switches had developed a hardware fault and have since been replaced by Belkin for new ones. Note that it took around 3 months to get the replacement switches due to a shortage of stock at Belkin!
03-17-2017 11:48 PM - edited 03-21-2017 04:16 PM
We'll get our WEMO experts to assist you with the challenge that you have in using our device. Send us an email at WEMOCares@belkin.com together with the link to this post.
WEMO Technical Support
01-17-2018 04:05 AM
So once again I am here witht he same issue!!!! with a wemo switch when turned off still provides power!!!!
This is 1. unsafe
2. pointless as the only way to stop is turn use the wall switch defating the purpose of this device!.
3. not fit for purpose and I would think againast health and safety regulations
01-18-2018 03:06 PM
01-18-2018 05:15 PM
What BS. I can't believe your writers can be so wrong, let alone the support team. This is really inexcusable - even while being warned that you're violating safety regulations! How can you expect to support a product if you've never held one in your own hands? Alert your legal team, this answer ignoring a clear safety risk and the failure mode nature of the insight primes you for a negligence suit!
02-04-2018 03:01 AM
I have had no contact from wemo on this very disturbing issue, how do you think i should handle this?
Surely I should contact someone whom can investigate this and take it further if needed. I alone cannot do this??
very confused and dissapointed as it shows on the web this is STILL the best smart plug out here, which is really worrying!!!!
02-04-2018 03:18 AM
tried to call using the website guidance and it put me through to wemo not belkin, when i statred speaking they refused to continue the conversation as they do not suppport the product I haver to spreak to belkin. they gave me a number and low and behold was incorrect!!!!!!! so they give wrong info they sell dodgy plugs they refuse to support there products......what the hell has happened to belkin/wemo????!!!
all my plugs will now not turn off!!!!, so as i know I am getting no help i took one apart nothing special has happened so put it back togheter
and would ytou believe it WORKED again,...........for about 4-5 days then went back to not shutting of the power
Do you think I should get a solicitor to look over this?????? This whole situation is very very very poor and irresponsible imo
what do you think?