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Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

Done. Hope you are able to help.

Posts: 27
Registered: ‎07-10-2015

Re: WeMo Switch still sends power to device even when turned off

dont think that will work  they tried that with me didnt change anything.

Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

WeMo doesn’t seem to care.
Emailed wemocares@belkin.com on April 5th.
No reply - yet.
Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

 
Expert
Posts: 43
Registered: ‎08-22-2017

Re: WeMo Switch still sends power to device even when turned off

@dapaca

 

We were not able to track your email address in our system. Mind sharing us the email address you used in sending us an email.

 

Also, please double check the spelling of the recipient of the mail, it must be wemocares@belkin.com.

Coleen_ 21984
Wemo Technical Support
Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

I’ve just sent it again. Not prepared to post my email address in an open forum though.
Moderator
Posts: 163
Registered: ‎08-09-2017

Re: WeMo Switch still sends power to device even when turned off

dapaca

Understood. We can't seem to track your email using the email address and full name associated to this community forum. By any chance, did you use a different one?

Pamela - 21733
WEMO Technical Support
Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

Yes, I’ve sent details via DM to Coleen_R.
Moderator
Posts: 163
Registered: ‎08-09-2017

Re: WeMo Switch still sends power to device even when turned off

Got it. We have found your email in the system. We'll be forwarding your case to the assigned team for proper assistance. Thank you for your patience.

Pamela - 21733
WEMO Technical Support
Posts: 10
Registered: ‎03-04-2017

Re: WeMo Switch still sends power to device even when turned off

Thank you.