04-10-2018 12:47 PM
We were not able to track your email address in our system. Mind sharing us the email address you used in sending us an email.
Also, please double check the spelling of the recipient of the mail, it must be firstname.lastname@example.org.
04-10-2018 03:03 PM
Understood. We can't seem to track your email using the email address and full name associated to this community forum. By any chance, did you use a different one?
04-10-2018 04:38 PM
Got it. We have found your email in the system. We'll be forwarding your case to the assigned team for proper assistance. Thank you for your patience.