12-28-2017 05:19 PM
12-29-2017 02:35 PM
Thanks for your reply. I spoke with tech support last night and they want me to switch out the dimmer with another weMo dimmer to see if we can isolate the problem. What I want to know, but they couldn't answer, is could it be possible that the switch work to turn lights on and off and not be able to dim because of a compatibility issue or if they turn on and off then they should dim too. I dont want to waste my time switchig out switches if it is most likely just a problem with the lights.
01-01-2018 08:24 AM
01-02-2018 09:06 PM - edited 01-02-2018 09:06 PM
Sylvania lights should be compatible with the WEMO Dimmer. You may refer to this link for the list of compatible bulbs supported for the Dimmer. Also, make sure that the firmware is up-to-date and you're using the latest WEMO App. Let us know if you're still having issues with the bulbs so we can have our Escalation Engineers assist you further.
01-03-2018 01:56 PM
Thank you for your reply. I called tech support and they said that it could be a compatibility issue. I took that switch out and tried it on some incandescent bulbs and it worked just fine. I also tried it in another switch, this time only controlling 2 LED fixtures rather than 4 and it didn't work. I purchased a Leviton Decora switch and it works just fine controlling the four bulbs the WeMo did not so I believe it is a compatibility issue. When I spoke with a technician on the phone, they did check the firware on my switch and they said it was up to date as well.
01-11-2018 04:14 PM