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Posts: 3
Registered: ‎12-26-2017

WeMo dimmer and Sylvania lights not dimming

I have Sylvania rt-6 led recessed lighting and a WeMo dimmed switch. I cannot get the lights to dim, only to turn on and off. Are they not compatible? Thanks!
Posts: 2
Registered: ‎12-28-2017

Re: WeMo dimmer and Sylvania lights not dimming

I have exact same behavior using Utilitech recessed LED lights from Lowe's. I have several other Wemo Dimmers all working with various LEDs but these are no go. On or Off, when I try to adjust dimming I get a slight flicker but intensity is still about full. faulty Dimmer module? I had these same lights working before with a standard dimmer so I know the lights are good.
Posts: 3
Registered: ‎12-26-2017

Re: WeMo dimmer and Sylvania lights not dimming

Thanks for your reply. I spoke with tech support last night and they want me to switch out the dimmer with another weMo dimmer to see if we can isolate the problem. What I want to know, but they couldn't answer, is could it be possible that the switch work to turn lights on and off and not be able to dim because of a compatibility issue or if they turn on and off then they should dim too. I dont want to waste my time switchig out switches if it is most likely just a problem with the lights. 

Posts: 2
Registered: ‎12-28-2017

Re: WeMo dimmer and Sylvania lights not dimming

I also have the Utilitech recessed lights from Lowes and same behavior. On or Off no dimming. Swapped out the Wee dimmer module with a brand new one. No luck same behavior. Definitely a compatibility issue ass all my other Wemo Dimmers are working as expected.

Can somebody from Belkin please help.?!?
Moderator
Posts: 88
Registered: ‎08-08-2017

Re: WeMo dimmer and Sylvania lights not dimming

[ Edited ]

@Kpmcmullin,

 

Sylvania lights should be compatible with the WEMO Dimmer. You may refer to this link for the list of compatible bulbs supported for the Dimmer. Also, make sure that the firmware is up-to-date and you're using the latest WEMO App. Let us know if you're still having issues with the bulbs so we can have our Escalation Engineers assist you further.

Jo-Ann - 21744
WEMO Technical Support
Posts: 3
Registered: ‎12-26-2017

Re: WeMo dimmer and Sylvania lights not dimming

Thank you for your reply. I called tech support and they said that it could be a compatibility issue. I took that switch out and tried it on some incandescent bulbs and it worked just fine. I also tried it in another switch, this time only controlling 2 LED fixtures rather than 4 and it didn't work. I purchased a Leviton Decora switch and it works just fine controlling the four bulbs the WeMo did not so I believe it is a compatibility issue. When I spoke with a technician on the phone, they did check the firware on my switch and they said it was up to date as well. 

Moderator
Posts: 88
Registered: ‎08-08-2017

Re: WeMo dimmer and Sylvania lights not dimming

Let's have this further checked out by our Escalation Engineers, grant240 and Kpmcmullin. Please send us an email at WemoCares@belkin.com along with your contact details (phone number and location), community username, and the link to this post as reference.

Jo-Ann - 21744
WEMO Technical Support