11-05-2017 12:41 PM
I have a bunch of smart switches that have been working perfectly so far. I bought a smart plug for a lamp. I've had nothing but issues. It keeps losing the wifi connection. I have a Google WiFi mesh Network so signal is not a problem. The routers constantly search and switch to channels with the lowest interference. It doesn't make sense how the switches work flawlessly but I have to do a manual reset on the plug everyday.
I wish I never dropped the 40 bucks on this as it just simply doesn't work. I even tried assigning a static IP address to it thinking it would stabilize. No luck. This thing will not stay connected. It shows as not found in the app and Google home cannot find it. What a piece of junk. I plan on giving a zero rating on various shopping sites.
11-08-2017 08:49 AM
Hi, Rmayda. What's your plug's exact model number? Is it running on the latest firmware? What's the unit's LED behavior when you try to set it up? After, resetting it, does the LED behavior changes?
11-29-2017 06:00 AM
I've reset it several times. It is running the latest firmware. The LED is unlit, which to me says everything is normal, despite it not staying connected to WiFi.
Model number is F7C027.
Again, I have multiple switches throughout the house and not a single one has ever disconnected from the network. I've even moved the plug around the house and it disconnects.
12-01-2017 05:51 AM
Seems like you've already exhausted all the possible workarounds, Rmayda. Allow us to have our 2nd level support team check in your case; email us at WemoCares@belkin.com your contact details, your username, and the link to this thread so we can have this isolated.
12-01-2017 09:50 AM
12-16-2017 07:42 AM
12-23-2017 07:05 PM
Let's sort this one out, Madshell. Was this working fine before? Are all of your wireless devices experiencing the same thing? Make sure that the Smart Plug's firmware is up-to-date. Also, can you tell us its current LED status? If the setback has not been rectified with the workarounds you have done, please email us along with the information asked and with what Princes_C has mentioned.
01-16-2018 04:30 PM - edited 01-16-2018 04:31 PM
What about the rest of us experiencing the same issue. And you take the solution off line with the first person complaining??????