03-02-2019 09:08 PM
I've had my Wemo dimmer for just about a year, two days ago it stopped dimming.
it turns on and off, i can sekect on the dimmer or in app any dim setting including 10%, but the dimmer still outputs full light.
we didn't have power surges or lighting in a long while, so it's not from power coming into the house.
any ideas on how to solve? Return?
03-03-2019 03:00 AM
Hi, Jehodar. What is the firmware version of the Wemo Dimmer? Is the issue still the same when you use the dimmer's touch slider to dim the lights?
Please try rebooting the dimmer by following the instructions here. You may do a simple power cycle by switching off and on the circuit breaker (only do this if other devices in the household can be temporarily turned off). Also, recalibrate the bulbs by tapping Edit and Bulb Type on the Wemo app. Let us know how it goes.