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Posts: 1
Registered: ‎08-20-2017

Wemo Dimmer Switch not upgrading

All,

My Wemo dimmer keeps flashing a red light.  When I check the Wemo app it shows that the Wemo Dimmer uograde failed. I can not figure out how to force or get the dimmer switch t upgrade.  Can someone help?

Expert
Posts: 179
Registered: ‎01-05-2016

Re: Wemo Dimmer Switch not upgrading

Hi, snk6672. Try to reboot your Dimmer, force close the Wemo app (make sure that it is not running in the background) and relaunch it afterwards. Check if you're still getting the pop up message to update the firmware of your Wemo device. By the way, to reboot the Wemo Dimmer, turn OFF the connected bulb, then press and hold the LED bar for 2 to 5 seconds.  Release the button when the LED bar illuminated white.

Chris-21499
WEMO Technical Support
Posts: 1
Registered: ‎09-05-2017

Re: Wemo Dimmer Switch not upgrading

Having the same issues since a few days ago. Did the steps above but doesn't help.
Highlighted
Moderator
Posts: 93
Registered: ‎07-04-2016

Re: Wemo Dimmer Switch not upgrading

[ Edited ]

Hello there, bitbitbit

 

Since you've done most troubleshooting steps for the setback, let's have our 2nd Level Technical Support Team assist you further. Email your full name, phone number, and home address to WemoCares@belkin.com. Please include the link to this thread as well for reference.

Harvey - 21598
WEMO Technical Support
Posts: 2
Registered: ‎12-12-2017

Re: Wemo Dimmer Switch not upgrading

Why does my dimmer switch connect to phone and alexa then an hour or two later or over night it is no longer connected I have reset it everyday for 3 days now.. c'mon this is getting old and gonna get returned and alot of people are gonna know that this product sucks
Moderator
Posts: 100
Registered: ‎08-22-2017

Re: Wemo Dimmer Switch not upgrading

[ Edited ]

@Bearit7322

 

We understand where you're coming from. Just to verify, is this frequently happening? Have you tried to force close the app and all running apps? If so, if the issue recur even after that, you can try to uninstall and reinstall the Wemo app. BTW, were you able to encounter an error message upon it disconnection? 

Nestor - 21974
WEMO Technical Support