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Posts: 1
Registered: ‎08-20-2017

Wemo Dimmer Switch not upgrading

All,

My Wemo dimmer keeps flashing a red light.  When I check the Wemo app it shows that the Wemo Dimmer uograde failed. I can not figure out how to force or get the dimmer switch t upgrade.  Can someone help?

Moderator
Posts: 154
Registered: ‎01-05-2016

Re: Wemo Dimmer Switch not upgrading

Hi, snk6672. Try to reboot your Dimmer, force close the Wemo app (make sure that it is not running in the background) and relaunch it afterwards. Check if you're still getting the pop up message to update the firmware of your Wemo device. By the way, to reboot the Wemo Dimmer, turn OFF the connected bulb, then press and hold the LED bar for 2 to 5 seconds.  Release the button when the LED bar illuminated white.

Chris-21499
WEMO Technical Support
Posts: 1
Registered: ‎09-05-2017

Re: Wemo Dimmer Switch not upgrading

Having the same issues since a few days ago. Did the steps above but doesn't help.
Moderator
Posts: 45
Registered: ‎07-04-2016

Re: Wemo Dimmer Switch not upgrading

[ Edited ]

Hello there, bitbitbit

 

Since you've done most troubleshooting steps for the setback, let's have our 2nd Level Technical Support Team assist you further. Email your full name, phone number, and home address to WemoCares@belkin.com. Please include the link to this thread as well for reference.

Harvey - 21598
WEMO Technical Support