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Moderator
Posts: 283
Registered: ‎08-22-2017

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

This seems to be an unusual behavior of the Wemo Dimmer, Tony11235. What are the steps that you've tried on fixing this issue? Is it isolated only via the Wemo App, or were you able to turn it on/off manually? Check if remote access is enabledand make sure that the dimmer is detected via the app to control it remotely. 

Carl_S 21985
WEMO Technical Support
Posts: 2
Registered: ‎05-20-2018

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

I have the same issue. Dimmer quit working after up date.
Posts: 2
Registered: ‎05-20-2018

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

Dimmer has white light blinking. I turned power of and tried to reboot. No change.
Moderator
Posts: 46
Registered: ‎12-12-2017

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

@enehar Does your Wemo App able to detect the Wemo Dimmer? Is this working fine before? Can you manually turn it on? When you said blinking white, are you referring to the light bulb connected to the dimmer?

 

For isolation, please try to reboot your Wemo dimmer once again. This link may help.

Elyza – 22075
WEMO Technical Support
Highlighted
Posts: 1
Registered: ‎10-11-2018

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

My switch is the same.  I installed it at the first of this year.  It worked great for 8 months.  Now it thinks it's operating the lights but nothing happens.  It's a set of 5 lights, so I think it's very unlikley that all 5 don't work.  I tried various resets with no resolution of the problem.  Any help available??

Expert
Posts: 126
Registered: ‎12-13-2017

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

 

Hi MelFamee,

 

Let's check this out. Are you still able to control it manually? What's the LED status of the switch? Is this the correct model number of your Wemo device? Please make sure the device is running on its latest firmware and Wemo app running on its latest app version.

 

 

Reynaldo - 22029
Wemo Technical Support
Posts: 1
Registered: ‎01-02-2019

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

I have the same issue but have 6 led lights and it acts like everything is fine and nothing. The funny part is that it worked great, setup no problems and it was installed by a licensed electrician.. have you resolved this issue?
Moderator
Posts: 137
Registered: ‎12-12-2017

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

Hi, Jmf7054. To clarify, does the Wemo Dimmer respond to the app and physical power button but the connected bulbs do not? May we know when did you notice the issue? Are you using bulbs that are compatible with the Wemo Dimmer? As a workaround, please try power cycling the Wemo Dimmer by turning off and on its circuit breaker. Make sure that the Wemo Dimmer has the latest firmware. Also, try recalibrating the bulbs by tapping the pencil icon > Wemo Dimmer > Bulb Configuration. Let us know how it goes.

 

Reil – 22071
Wemo Technical Support
Posts: 1
Registered: ‎01-15-2019

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

Same issue here. I got two Dimmers working and two are not.

Is is a bad batch of dimmers out there? 

Can you validate the serials? It could speed up the troubleshooting time and replacement.

Moderator
Posts: 167
Registered: ‎12-12-2017

Re: Wemo Dimmer has power and appears to work....but wont turn on/off/dim lights

@nelsonriveraw,

 

May we know the model of bulbs for us to verify its compatibility with the Dimmer? Have you tried swapping out the bulbs for isolation?  If you haven't, you can give it a try and see if there are any changes. You can also, try recalibrating the bulbs as suggested by moderator  

Jan - 22019
WEMO Technical Support