01-17-2018 09:45 PM
01-20-2018 05:22 PM
Since when did you notice this happen? Make sure that you've updated its firmware and you're using the latest WEMO App version. Have you tried uninstall the App first and reset the Dimmer again once you've re-installed it?
What's the model number of the switch are you referring so we can assist you accordingly? Have you tried plugging it on a different outlet and check if the same behavior occurs?
02-18-2018 07:29 PM
I am having the same issue. The switch works the majority of the time, followed by it basically becoming 'stuck' and either unable to turn off or unable to turn on.The swich lights are active but do not react to toggling.
Trying from the app attempts to toggle it, but in the end does nothing.
Rebooting / resetting had no effect, other than it attempting to set up the switch when reset.
The only solution I have found so far was to flip the breaker, at which point it comes back up and works properly.
I haven't noticied a pattern. A few days ago I flipped the breaker and the problem re-occured a few hours later. I would say on average once a week or so thus far.
I'm not amazingly impressed with this 'feature' for the cost of this switch.
As an added bonus I found out my UPS battery was pretty much dead when I flipped the breaker and found the computers lost power...
03-02-2018 08:04 AM
Same here, any solution yet?
Have you tried to reset the Wemo device? If no, please press and hold the LED bar for 11 to 14 seconds until its illuminated red then release. Also, make sure the firmware is updated.
03-04-2018 10:47 PM
I tried holding down the LED bar. The small LED dots will cascade downward but the LED bar does not ever light up. I tried holding down the power button. I tried sliding around the LED dots. The only thing that worked is flipping the breaker.
03-05-2018 11:47 AM
03-20-2018 11:45 AM
Happened a second time today. First time was in November 2017 -- when the first posts appeared on this topic. Second time is curiously just after the 2nd series of posts.
Only thing that works is resetting the breaker - which of course causes problems for everything else on that breaker. Can't understand why this happens -- and the response from the Wemo techs on the site say its odd. It may be odd but it is happening to a lot of people If happens again going to a different company's switch.
03-20-2018 12:42 PM
Please do make sure that you've update the Wemo Dimmer's firmware. You can also re-check the wiring to assure that it was properly setup.
If setback recurs, you can shoot us an email through Wemocares@belkin.com so our Escaltion Engineers can conduct further diagnosis on the matter along wtih the following information:
Link to this post
03-21-2018 04:51 PM