03-21-2018 05:22 PM
03-27-2018 08:59 PM
03-27-2018 09:21 PM
Hi, chalhayn. Let's get your case over to our 2nd Level Support Team. Please email us at WemoCares@belkin.com along with your full name, phone number, location, username, and link to this thread.
06-08-2018 03:46 AM
06-08-2018 04:36 AM
Hi, Abe. What is the status of the Wemo Dimmer’s LED indicator? When did this issue start? Can you still see the Wemo Dimmer on the app’s device list?
Try power cycling the Wemo Dimmer by turning on/off the power source (circuit breaker). Also, uninstall and reinstall the Wemo app and see if it crashes again.
Let us know how it goes.
06-11-2018 03:18 PM
I am having the same issue with a couple of my Wemo Dimmer Switches.
I installed 5 of these switches in my house in March. 2 of the 5 have had this same issue that I'll describe below:
Sometimes, the lights will be on and then when I go to turn it off, the switch won't respond. It doesn't seem to matter what percentage the dimmer is at. Sometimes, the lights will be off and when I try to turn it on, the switch won't respond either. In both cases, the app doesn't respond either. Usually, when I go to the app to toggle the switch, the power icon for that light will change from off to on or on to off (depending on what I'm trying to do) but the actualy lights don't respond. Once I close the app and open it back up again, it reverts back to the original state of the power icon before I tried to toggle it.
I tried holding down the LED bar and the indicator lights on the switch would go up and down a couple of times and then stop. I believe this is some kind of a reset procedure but after the indicator lights stop, the switch or the app still doesn't respond.
The only solution I've found is to reset the breaker which is not acceptable for obvious reasons.
Since I've had these installed in March, it's probably happened about 5 or 6 times for each switch and it's always the same 2 switches which leads me to believe it's a hardware issue since the other 3 have worked fine since installation.
If anyone has any other ideas, please let me know. It's frustrating. If someone from Belkin Wemo support reads this, please let me know what I can do. I just want to be able to turn my lights on and off reliably.