12-02-2018 05:36 PM
I just received my new Wemo device and experienced the same issue. As this is a Known Error, does Wemo Engineering/Support have any ETA for this?
Highly appreciated your reply soon. Thanks.
12-03-2018 06:54 PM
Hi, Guys! The recent Wemo Cloud outage has been resolved and it should be working properly now. A reboot on your network including all connected devices should do the trick. If issue recurs, hit us an email at WemoCares@belkin.com for further diagnosis with the following details:
- Phone Number and Location - City/State.
- Community Username.
- The link to this Community thread for reference.
12-04-2018 07:16 AM
My lights have been on and I cannot shut them remotely. If my house catches on fire you, your CEO and eveyrone an Belkin will be very very sorry. Read my words.
What is the current firmware of your Wemo device, and the version of your Wemo app? Are you able to control your Wemo device manually? Please try to reset your Wemo device and observe if they'll still behave the same.