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Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

No change this morning.

 

I'll take the night time dim routine out now and see what happens and report back tomorrow.

 

Not forgetting though that after the night time dim routine, the timer switches the light on again in the morning and it comes on 100%.  It's just after that it becomes an issue...

 

Will see what happens tomorrow.

Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

Once again, I forgot to take the dim routine out.  I remembered too late, and after it had dimmed, turned it off, removed the routine and then turned it back on again at 50%.  Same problem in the morning.

 

Today I remembered to remove the dim routine for tonight - so let's see what happens tomorrow morning!  I'll report back...

Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

I can confirm that removing the dim routine makes no difference. It looks like the light won’t turn on via Alexa if there’s been a previously times “off” sequence.
The only way to turn it back in is either via the app or ask Alexa to turn the light to x%.
Moderator
Posts: 15
Registered: ‎02-14-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

@MattAnorak. Thanks for keeping us posted on this. We’d like to have this check further with our Escalation Engineers for further analysis. Feel free on sending us an email with the details previously asked on this thread so we can properly notify the team on this.

 

 

 

 

Rowena_b 22017
WEMO Technical Support

Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

Thanks - will do!
Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

Sent!
Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

Ah, failure when emailing:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

WeMoCare@belkin.com
Moderator
Posts: 194
Registered: ‎08-08-2017

Re: Wemo Light won't turn on in the morning when asked by Alexa

Apologies for that,MattAnorak it should be WemoCares@belkin.com

Gerard-21724
Wemo Technical Support
Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

D'oh!

 

Re-sent.  Thanks :-)

Posts: 14
Registered: ‎03-08-2019

Re: Wemo Light won't turn on in the morning when asked by Alexa

Interesting - support have gone cold on me. They tried to call me (that’ll never work as I can rarely answer the phone, due to work) and they’re not responding to emails.

I’ll give it a couple of days then I’ll bin the lot. I have an alternative set of plugs that are much smaller and will replace the light for a normal one on a smaller plug. I can’t be doing with chasing support over and over.

Forum help has been great - official tech support from Belkin- not so.