08-31-2017 10:52 AM
I have tried and failed to set up 2 newly purchased Wemo mini smart plugs.
I have 2 plugs, showing the same symptoms. I connect to the plug local wifi, select my home wifi, enter the password. Then either of the following happens:
1 - app crashes and when I reopen the app it is stuck at "Opening Connection"
2 - app times out trying to connect to network
Things I've tried:
I have tried changing my wifi chanel
I have no special characters in my wifi SSID or password
I have reset both plugs at least 5 times each
I have attempted the setup while sitting 5' from my router
I have reset my router multiple times
I have tried setting up with both Android and IOS devices
I have an 2 year old Wemo switch (I think they call it the Insight now) that works perfectly. During setup of my new plugs I have unplugged that older switch since I read (in community forums) about possible interference.
I have just spent an hour on the phone with a level-1 support person (who was quite good) and we ran through a whole bunch of troubleshooting steps.
I'm now waiting for a callback from a level-2 support engineer.
Anyone have any ideas or suggestions? If I can't get this working, I'm inclined to return both units and find an alternative.
Thanks in advance!
09-12-2017 03:24 PM
Just bought my first and last Wemo wi-fi smart plug and having identical problem as you. The solution that is appearing more and more obvious to me, as I don't have hours to talk with techs who are only going to run me through all the things you and I have already tried, bring it back where I got it. Good luck.