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FON
Posts: 2
Registered: ‎06-13-2018

Wemo Mini Will Not Connect! VERY Dissappointed!

[ Edited ]

I want to give you a full report so you don't waste your time. I'm a very technical person, I have installed Schlage Sense Smart Deadbolt, Chamberlain Garage Door Opener, LIFX Lights, Sonos One, and of course Amazom Echo Show and Spot in our home to name a few. I use an Orbi 2 Satelite Mesh System to run WiFi throughout our home. Our WiFi Strength is so strong I get a signal at the furthest distance from the Orbi way in my backyard I have an older Belkin WeMo Insight Switch Smart Plug which although was a little quirky setting it up and establishing a connection, I was able to get it to work eventually. It took a couple of times and resets but since then it has worked without any problems. Even if power is lost it reconnects again when the power returns.

NOT this Wemo Mini. I bought 2 of them and after 1 1/2 hours of trying I could not get either one of them to be recognized and connect to my WiFi Network. Yes, I did all of the trouble shooting you can imagine. I Reset them to the Factory Defaults, Deleted the Wemo App (iPhone Version - I'm using the iPhone 7 Plus with the most current OS) and reinstalled the App. I restarted my iPhone. I turned off Cellular Data, I plugged them into different outlets in my home, in fact 3 feet away from my Router and Orbi.... NOTHING. At first the set up seemed to be going smoothly, I found the device under my WiFi Settings, selected it and then went through the next steps in the Wemo App. I entered a name for the device, entered my email address as required, selected my WiFi Network and then nothing. It just keeps saying it's connecting but it never does. Sometimes at this point the App just quits and the device LEDs start flashing again.

I know how usless Belkin Tech Support is so I wouldn't even bother to call them, I'm more tech savvy then they are. But I did go to this Support Forum and YES these Wemo Mini Smart Plugs are plagued with issues. Mostly just like I'm experiencing. For the lucky few who actually finally got them to connect, after hours of trying, it wasn't for long. If power was lost they would not reconnect and the process had to be started all over again. For others they would not keep a connection, they'd work for a while and then stop. Some folks the device wouldn't even appear in the App. The list of issues went on and on.

The trouble shooting page on Belkins web site has a long list of things to do if you can't get them to work.. REALLY Belkin you know of the many issues and you can't fix the problem. Oh they will gladly take your information and get you to a "Level 2 Specialist" who knows less then you do! And get this, pparently it has been noted on this Forum that different production runs of the Wemo Mini will have different results. OMG!

Anyway, I sent these back to Amazon for a full refund. I hope I save some people from having to waste their time and the aggravation with a product that just does not work as it should, especially for what they cost! I once really liked them but I'm done with Belkin!

WEMO Maker Inventor
Posts: 1,653
Registered: ‎06-14-2014

Re: Wemo Mini Will Not Connect! VERY Dissappointed!

It's actually not that difficult. The trick is not to believe the crappy app, look at the device led. If it stops blinking it's connected. Reconnect your phone to your 2.4ghz ssid on the same part of your network (and extender if you have any) as the switch and you should be gtg.

If it won't stop blinking try it in a different socket. The wifi receiver is crap and is very susceptible to interference. So is support - avoid them unless you've got a lot of free time to waste.

There's a lot of misguided tips here that tend to be time wasters - more like incantations than advice and just as effective... Like reset reinstall retry amen...
FON
Posts: 2
Registered: ‎06-13-2018

Re: Wemo Mini Will Not Connect! VERY Dissappointed!

Mike, thanks but I tried everythung.  It never connected to my Wifi Network no matter what I did. If you read my lengthy post you will see I tried several different outlets and did at leat a dozen resets to factory defaults. Anyway, they been returned to Amazon. 

WEMO Maker Inventor
Posts: 1,653
Registered: ‎06-14-2014

Re: Wemo Mini Will Not Connect! VERY Dissappointed!

I understand, and I did read. Doesn't help you but it might help someone else. The giveaway is the need to factory reset the switch - if it doesn't go back to broadcasting it's AP then it did connect... It's the app that can't be trusted when it says not connected.

BOG standard wifi settings for the 2.4ghz band helps - no acceleration, wide bands, or odd channel settings, despite some other incantations offered by the community... which only confuse further.

Shame on belkin for such a poor app and not opening their api so we could do better. I've used more than a few setup apps from other manufacturers and this is the only one I'd bother fixing, the others work quite well.