WEMO Hardware

Showing results for 
Search instead for 
Do you mean 
Reply
Posts: 7
Registered: ‎11-30-2017

Wemo & Mesh WiFi

Hi,
 
I've got several Wemo devices (mini's & light switch) and recently installed a UBNT mesh WiFi system and noticed that the Wemos will stick with whichever AP they initially associate with (for example if I set them up in one location then move them) even when there is a better signal to be had on another AP.  Doesn't look like they know how to "roam" properly.
 
->g.

Moderator
Posts: 225
Registered: ‎01-05-2016

Re: Wemo & Mesh WiFi

@glc650

 

Are your other wireless devices experiencing the same challenge? If so, it'd be best to contact your router's manufacturer for further assistance as this might be isolated from their end. 

Ces-21490
WEMO Technical Support
Posts: 7
Registered: ‎11-30-2017

Re: Wemo & Mesh WiFi

No, all my other devices (iPhone, iPad, Chromecast, Harmony Elite, Roomba) are roaming as they should.  It's just the wemo devices that seem to stick to the first AP they associate with.

Posts: 28
Registered: ‎02-15-2016

Re: Wemo & Mesh WiFi

How do you know which access point they're connected too? With my Google mesh wifi system, all three nodes share the same name. 

Highlighted
Posts: 7
Registered: ‎11-30-2017

Re: Wemo & Mesh WiFi

One of the benefits of using a system that is more Enterprise grade than consumer I guess.
Moderator
Posts: 185
Registered: ‎08-08-2017

Re: Wemo & Mesh WiFi

Hi, glc650. Please email us at WemoCares@belkin.com so we can have our Escalation Engineers assist on this. Also, please include your phone number, location, the firmware of the WEMO devices, and WEMO App version.

Jo-Ann - 21744
WEMO Technical Support
Posts: 1
Registered: ‎03-28-2018

Re: Wemo & Mesh WiFi

I too am noticing this issue, I also noticed that the wemo app has issues connecting to some of my wemo devices. The connectivity issues happen if I'm not on the same AP as the device.
Moderator
Posts: 76
Registered: ‎08-22-2017

Re: Wemo & Mesh WiFi

b0rken We'll have our escalation engineers assist you further on this matter. Please follow the instruction given by above.

Rosalyn - 21986
Wemo Technical Support
Posts: 7
Registered: ‎11-30-2017

Re: Wemo & Mesh WiFi


@b0rken wrote:
I too am noticing this issue, I also noticed that the wemo app has issues connecting to some of my wemo devices. The connectivity issues happen if I'm not on the same AP as the device.

Haven't had too many issues with the wemo app.  The iOS version crashes to the home screen a lot including when trying to setup the bulb type for my dimmers.  The Android version has neither of these issues.  I also have no issues with my Wemos being on several different SSIDs and my iDevices being on a different SSID altogether from the Wemos.

 

I never got any where with belkin support on this issue (multi-ap environment) even after they escalated.  I finally got tired of waiting and just created an additional, unique SSID on each app.  Then I reset wifi on all my wemos (all 36 of them) and pointed them to the unique SSID for their location.  This really should not be necessary considering how many multi-ap systems are out there.  Belkin needs to get their act together and fix this.