WEMO Hardware

Showing results for 
Search instead for 
Do you mean 
Reply
Expert
Posts: 179
Registered: ‎01-05-2016

Re: Wemo light switch won't respond to Alexa commands 100% of the time

Hi guys! Have you tried the workarounds provided by one of the moderators in this thread? If so, how did it go?

Chris-21499
WEMO Technical Support
Posts: 3
Registered: ‎02-20-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

Confirm that the last update made the Alexa connection flaky
Expert
Posts: 104
Registered: ‎07-01-2015

Re: Wemo light switch won't respond to Alexa commands 100% of the time

[ Edited ]

Frankfan2112 wrote:
I'm having the same issues with Alexa and my 2 WeMo switches. Sometimes they are there and sometimes they're not. The App always seemed to find them and work. My Lutron devices ALWAYS WORK.

Have you tried the troubleshooting steps suggested by  to xinger to rectify this challenge? 

 

Ethel_10700

WEMO Technical Support 

Posts: 2
Registered: ‎04-28-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

 
Posts: 2
Registered: ‎04-28-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

I'm having the same issues, I have 5 WeMo plugs and one switch, and ever since the firmware update a couple of months ago they randomly don't work with echo. Different devices will randomly not work, to the point I'm seriously considering replacing all my WeMo devices. I have Hue bulbs and a Lutron dimmer, and they both work perfectly. I have tried all the workarounds, and even renamed some of the devices, to see if that would help, but it's just busted now. WeMo app seems to work fine, and all the devices were rock solid before the latest update.
Expert
Posts: 89
Registered: ‎07-04-2016

Re: Wemo light switch won't respond to Alexa commands 100% of the time

@Bkilian

 

Let's get you over to our Wemo Experts for further assistance. Please send us your contact info (Phone number / Location) at WemoCares@belkin.com for us to create a case and have it endorsed to them. Be sure to include your Community Username and the link to this post for reference.

 

We'll be waiting for the email.

Allen-18085
WEMO Technical Support
Posts: 2
Registered: ‎05-04-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

[ Edited ]

Again, SAME ISSUE here. I found this thread while trying to find a solution via a Google search.

 

Is there a solution?

 

Alexa starts saying that the device is not responding, but the WeMo app on my iPad seems to work fine. This is very frustrating.... it used to work great.

 

Is this a WeMo bug or Alexa bug or what?

Posts: 2
Registered: ‎05-06-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

I am also having the same issue. alexa will not respond to one of my plugs. but the other plug works just fine with alexa... HEELLLLPPP

 

Expert
Posts: 89
Registered: ‎07-04-2016

Re: Wemo light switch won't respond to Alexa commands 100% of the time

@djmo6179

 

What's the model number of that specific plug? Have you tried rebooting the unit?

Allen-18085
WEMO Technical Support
Posts: 2
Registered: ‎05-06-2017

Re: Wemo light switch won't respond to Alexa commands 100% of the time

I have a wemo mini smart plug. I finally got it to connect to my wifi after it was working just fine. now alexa can not command it. but works just fine with the rest of my smart plugs.