04-02-2019 03:12 AM
Hi there! Has this been working fine before, or this is an initial setup? It could be that the firmware is outdated or there's something that we need to diagnose on what causes the issue. If setup has been completed, let's start by checking for any firmware updates. If it is already updated, try to reboot or do a hard reset, force close the Wemo App while waiting for the unit to reboot, and observe.
If still goes the same way, please shoot us an email to WemoCares@belkin.com along with the following details so we can have our 2nd Level Support Team look into this further and to better assist.
04-02-2019 03:42 AM
04-02-2019 05:45 AM - edited 04-02-2019 05:47 AM
It is new out of the box purchased in December in PA On vacation I am from the Bahamas and just getting time to setup. This morning it now shows upgrade failed have tried to update but get message we are unable to check for a firmware update. Also support and feedback is grayed out
Noted on that. What's the LED light status of the Wemo device? Can you still control it using its physical buttons? For isolation, we can try to reset the Wemo mini, and set it up again as brand new. Then we'll observe if that'll make any difference afterwards. Please click this link for the setup process.
04-02-2019 10:12 AM
04-04-2019 07:43 PM
I have two Wemo.mini plugs. They both worked on a home WiFi nework, but I hve two homes.
I thought I could have one at one location, and another at a diferent location (different WiFi network etc.)
When I am a home, I can setup the WEMO to connect to that network.
When I am the other location, I can see the other WEMO.
Are these devices REGISTERED to some central site, under some user name that is locking me out.
How does it work with two devices at different locations ?
They just don't seem to work as expected.