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Posts: 6
Registered: ‎12-02-2018

Wemo mini smart plug turns off randomly

Wemo mini smart plug keeps turning off light randomly.

 

please help.

 

 

 

http://community.wemo.com/t5/WEMO-Ideas/Wemo-Mini-Smary-plugs-keep-switching-off/idi-p/49658#.XASatA...

Moderator
Posts: 202
Registered: ‎08-22-2017

Re: Wemo mini smart plug turns off randomly

@kwatson1 

 

You've tried enough, and this is definitely an issue that our Escalation Engineers can lend us a hand! Before that, did you set any rules on the units prior having the setback? Will it give us the same results when relocating the units, or using them into different devices or appliances? Please drop us an email at WemoCares@belkin.com so we can have them assist along with the following details:

 

- Phone Number and Location - City/State.
- Community Username.
- The link to this Community thread for reference.

 

We'll wait for your email. 

Carl_S 21985
WEMO Technical Support
Posts: 6
Registered: ‎12-02-2018

Re: Wemo mini smart plug turns off randomly

ok.. email sent.

Posts: 6
Registered: ‎12-02-2018

Re: Wemo mini smart plug turns off randomly

Well.  sent email.  no response from Wemo.

 

I bought three iClever smart home plugs.  Had them connected and working perfectly in 5 minutes.

 

Clearly something is wrong with the updated firmware on the wemo mini plugs.  My wemo plugged worked perfectly for a year until the new firmware updated.  Then immediately started to fail.