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Posts: 1
Registered: ‎10-05-2018

Wemo switch connecting to wifi but not in app

So I was having wifi issues and thought it was the wemos.(it wasn't) I unplugged then and plugged them back in and I think I started an update and turned off the wifi or something along those lines. They connect to the WiFi confirmed by the router. But the app shows no devices. All I can do is factory reset and setup the wifi they connect to.

Did I brick my switches?

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Posts: 129
Registered: ‎12-12-2017

Re: Wemo switch connecting to wifi but not in app

Hi charlie101,

 

May we know the current version of your Wemo app and mobile OS? What is the LED behaviour on the Wemo devices? Please try to click on the refresh button on the Wemo app to see if the devices will reappear. If not, try to force close the Wemo app then re-launch it again. You can also try to uninstall and reinstall the Wemo app if both workarounds won't work. Make sure that your mobile device is connected to the same Wi-Fi with your Wemo devices.

Jan - 22019
WEMO Technical Support