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Posts: 2
Registered: ‎03-07-2018

Wemo switch is always on

Since last update few days ago one of my switches is always on.

Unable to turn it off via the wemo app or apple Home app.

I ear the sound of the switch working when selecting on off button but he is still on.

I have try a reset and add it again same problem.

 

I have a apple timecapsule router with 5Ghz and Wemo bridge and firmware version 2.0011054 PVT PWRT-SNS

 

Moderator
Posts: 154
Registered: ‎08-22-2017

Re: Wemo switch is always on

[ Edited ]

@Foxsanke

 

Hi there! Let's sort this one out. Have you tried to force close the Wemo App and run it again? Try to uninstall-reinstall the Wemo App and add the Wemo Switch once again. See if it does the same thing. Disable and re-enable remote access after resetting the unit. You may try using another handheld device for further isolation.

Carl_S 21985
WEMO Technical Support
Posts: 2
Registered: ‎03-07-2018

Re: Wemo switch is always on

Not working same problem using stock apple Home app.

I ear the sound of the switch during on and the color coming blue on the switch but it still stay on.

All my other switches work perfectly after update.

Highlighted
Moderator
Posts: 163
Registered: ‎08-09-2017

Re: Wemo switch is always on

Understood. Just to clarify, can you turn it off using the physical button? Try transferring it to a different power outlet. BTW, you mentioned that you're using the 5 GHz network, can you use the 2.4 GHz instead?

 

Pamela - 21733
WEMO Technical Support