03-07-2018 02:29 PM
Since last update few days ago one of my switches is always on.
Unable to turn it off via the wemo app or apple Home app.
I ear the sound of the switch working when selecting on off button but he is still on.
I have try a reset and add it again same problem.
I have a apple timecapsule router with 5Ghz and Wemo bridge and firmware version 2.0011054 PVT PWRT-SNS
03-08-2018 04:45 AM - edited 03-08-2018 04:46 AM
Hi there! Let's sort this one out. Have you tried to force close the Wemo App and run it again? Try to uninstall-reinstall the Wemo App and add the Wemo Switch once again. See if it does the same thing. Disable and re-enable remote access after resetting the unit. You may try using another handheld device for further isolation.
03-08-2018 12:19 PM
Not working same problem using stock apple Home app.
I ear the sound of the switch during on and the color coming blue on the switch but it still stay on.
All my other switches work perfectly after update.
03-08-2018 07:33 PM
Understood. Just to clarify, can you turn it off using the physical button? Try transferring it to a different power outlet. BTW, you mentioned that you're using the 5 GHz network, can you use the 2.4 GHz instead?