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Posts: 11
Registered: ‎08-03-2015

Wemo won't connect with new router

I update my router to a tp ac1750 and haveing trouble reconnecting my 3 wemo switches and 2 insight switches. I've read the trouble shoot guide and tried every route, all the wemos were working before the router swap. Looking for some ideas?

Expert
Posts: 104
Registered: ‎07-01-2015

Re: Wemo won't connect with new router

[ Edited ]

@tksmith2. Have you tried resetting the WEMO devices? Could you please tell us what other troubleshooting steps have you  tried so far? 

 

Regards, 

 

Ethel_10700

WEMO Technical Support 

Posts: 11
Registered: ‎08-03-2015

Re: Wemo won't connect with new router

Ok I've reset all but 1 of the WEMOs,move them near the router. The new router I set just like the old router but here is the things I've tried, auto band width,20 and 40 also, Wpa security but have also tried disableing sercurity no luck with that. My password is 9 letter/number and I've disabled 5ghz.
Posts: 11
Registered: ‎08-03-2015

Re: Wemo won't connect with new router

Forgot to add that I’ve tried 3 ISO devices deleted and reload the app many times.

Expert
Posts: 200
Registered: ‎06-30-2015

Re: Wemo won't connect with new router

[ Edited ]

We'd like to verify this. Were you able to successfully detect the wireless network name (SSID) of the WEMO devices? If you were, did you get to the point of the setup process to connect to your Wi-Fi network and input your Wi-Fi password?

Kristine_14845
WEMO Technical Support
Posts: 11
Registered: ‎08-03-2015

Re: Wemo won't connect with new router

I could see the wemo but it wouldn't detect the wireless network. I enabled the guest network with the same sercurity settings as the main network Encryption set to automatic and can connect all WEMOs with no issues!!!
Posts: 1,055
Registered: ‎12-08-2014

Re: Wemo won't connect with new router

I bet your Wemo's have a really old firmware..see if you can get firmware updated to latest and then reconnect to secure network after resetting them.
Posts: 11
Registered: ‎08-03-2015

Re: Wemo won't connect with new router

Firmware are WW_2.00.10062.PVT-OWRT-SNS and WW_2.00.10062.PVT-OWRT-Insight.
Posts: 1,055
Registered: ‎12-08-2014

Re: Wemo won't connect with new router

Interesting that it wasn't able to connect with latest firmware. What Wifi router are you using?
Posts: 11
Registered: ‎08-03-2015

Re: Wemo won't connect with new router

TP-Link Ac1750 V2