01-29-2018 12:42 PM
We'd like our Escalation Engineers look into this case. Please shoot us an email at WemoCares@belkin.com along with your contact details, community username, and the link to this community thread for reference and we can have them assist you further in this matter.
01-29-2018 02:43 PM
01-03-2019 06:58 AM
Has this been solved?
One of the main uses of Wemo's is at remote locations. I have two switches at a remote location that I will not be able to return to for two months. The router reboots weekly. One switch comes back on line and the other one did so only after the first week. Now it is inaccessaible.
We need a remote fix for this problem or Belkin needs to push a firmware upgrade.
Is anyone working on this significant shortcoming? If I have to be there all the time to cycle a Wemo, I can flip the switches myself.
01-04-2019 04:20 PM
We highly recommend to send us an email at WemoCares@belkin.com provided with the necessary info mentioned above so we can have the team look into your case further. They're the best people that could help us on this matter.
02-20-2019 02:45 PM
I just submitted a case # 10798263 regarding this issue. I have 3 x WeMo lightswitches that never reconnect after a router reboot. I have to walk around the house and hit the reboot button on each one for them to reconnect. It's very frustrating and like others have stated, other makes of smart devices reconnect without issue. Please chack out my case and reach out to me or add this forum thread if you can. I dont want to have to swap out 3 x lightswitches, I'd rather work with someone in tech support to get an updated firmware that resolves this issue. It's almost as if the lightswitch doesn't attempt to obtain a DHCP IP address in a timely fashion. Either that or there's something awry with the WiFi hadshake.
02-25-2019 06:48 PM
04-11-2019 05:47 AM
This issue just started for me after I set up a new Netgear XR500 router. I have two of the original style WeMo plugs and a light switch. Firmware on everything is up to date. None of the WeMo devices reconnect when I reboot my router. I previously had an ASUS router and did not have this issue. Both the new and old routers are dual band. I've also found that I have to rename them to reconnect them to my network. I've set up the Guest network to not expire and only broadcast the 2.4GHz frequency. If it wasn't for the fact that the switch is hard wired to the electrical of my house I would have thrown these in the trash and moved on to another manufacturer. No other device in my house it having this issue. All the other devices connected to the new router without issue when I set it up because I kept the same settings. This is ridiculous.
04-11-2019 05:59 AM
2.4Ghz with N only and 20Mhz channel width on my Asus routers has ran great for years.