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Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

Hi 

Cheers for the reply 

 

I do hear the physical switch go on and off when I try to turn off the switch either directly or by app.

the power just does not turn off. would you still class this a broken?

 

cheers

 

 

Posts: 496
Registered: ‎08-04-2014

Re: wemo devices mac address

Yes!

Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

This has occurred again on a different Insight, to me this is a faulty product. I have just noticed that the plug thinks it has been on for 22 hrs!!! Not saving money but actually costing me more!.
This seems to fail to work as it is designed, a if that will be turned on and off many times so why do I now have 2 insights that don't stop the power going through!!?
Highlighted
Moderator
Posts: 225
Registered: ‎01-05-2016

Re: wemo devices mac address

@Devilbeard666

 

Did you recently run through this challenge? Are these Insights running on the latest firmware? Make sure that your devices are on its latest versions. 

Ces-21490
WEMO Technical Support
Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

latest versions all up to date, issue is still happening. reset does nothing

Moderator
Posts: 202
Registered: ‎08-22-2017

Re: wemo devices mac address

Got it, Devilbeard666! Please email us at WemoCares@belkin.com along with your contact details, community username, and the link to this community thread for reference and we can have our Escalation Engineers assist you further.

Carl_S 21985
WEMO Technical Support
Posts: 1
Registered: ‎12-01-2018

Re: wemo devices mac address

[ Edited ]

After doing a bit of trouble shooting. I discovered something that has work rock solid for me so far. I used DHCP Reservation but with a twist. I change the range of the ip's assigned by my Linksys router. So the ip assigned started from .50 for example. I gave all my twenty devices lights and smart plugs an ip from 192.168.1.51 to 71. for example. I had done a factory reset of all my devices however I used the wemo app which made it a little easier. A little side note: Make sure you're on the 2.4GHz as all these devices uses the 2.4GHz. I have a bridge connection in my home so I'm using three routers. I would disconnect from my router and then connect back really quickly so I was connected to the same router that the device would connect to. Once all my devices were setup I change the range of my router now to start assigning ip's from 100 onwards so 192.168.1.100 - 199 or more. The key is that all your devices are now before the starting routers ip range. I clean up my network map so by disconnecting from all the devices in my network then restarting the router. All my devices were now showing individual icons with one mac address and the ip assigned. Hope that helps others and it's not too confusing to follow. Cheers!! PS use the free fing app (android or ios)  to get all the ip's assigned to all the devices in your network.