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Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

Hi 

Cheers for the reply 

 

I do hear the physical switch go on and off when I try to turn off the switch either directly or by app.

the power just does not turn off. would you still class this a broken?

 

cheers

 

 

Posts: 492
Registered: ‎08-04-2014

Re: wemo devices mac address

Yes!

Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

This has occurred again on a different Insight, to me this is a faulty product. I have just noticed that the plug thinks it has been on for 22 hrs!!! Not saving money but actually costing me more!.
This seems to fail to work as it is designed, a if that will be turned on and off many times so why do I now have 2 insights that don't stop the power going through!!?
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Moderator
Posts: 225
Registered: ‎01-05-2016

Re: wemo devices mac address

@Devilbeard666

 

Did you recently run through this challenge? Are these Insights running on the latest firmware? Make sure that your devices are on its latest versions. 

Ces-21490
WEMO Technical Support
Posts: 27
Registered: ‎07-10-2015

Re: wemo devices mac address

latest versions all up to date, issue is still happening. reset does nothing

Moderator
Posts: 118
Registered: ‎08-22-2017

Re: wemo devices mac address

Got it, Devilbeard666! Please email us at WemoCares@belkin.com along with your contact details, community username, and the link to this community thread for reference and we can have our Escalation Engineers assist you further.

Carl_S 21985
WEMO Technical Support