02-09-2019 11:08 AM
I had to get a new router. Upon reconnecting after resetting the switch, all goes along fine. The switch detects the wifi network and connects....but the mobile app show switch as "unavailable"?
02-10-2019 12:15 AM - edited 02-10-2019 12:16 AM
Hi, jat13324. What's the model number of the switch? Are you using the latest Wemo app? Are your handheld device and the switch connected to the same 2.4 GHz Wi-Fi network? What's the current status of the switch's LED indicator?
For isolation, power cycle the switch and uninstall/re-install the Wemo app. You can also try using another handheld device to see if the same thing happens.
02-13-2019 04:01 AM
02-13-2019 06:44 AM
Hi, @Elcycad. Is it showing as not detected on the Wemo App? If so, can you tell us the LED status of the device so we can check on it? By may, please tell us the model number of the Wemo Device so we can assist you accordingly with this.