Here's an idea: don't censor posts critical of your support service and practices. Focus instead on fixing those poor and misleading practices.
I've already spent too much money on these devices, you'll not be getting another cent out of me until you sort out your existing problems.
There are quite a few good (as in we've spent a lot of money on wemo devices) but unhappy customers here. Censoring us by deleting posts with no warning or indication just because they are critical is a disservice - you should learn from them instead.
I'm curious - is this censoring practice advocated by belkin, or is it unilateral by the 3rd party that's providing support?
Does this practice also apply to the reviews left on your shopping site by your customers, are they questionable as well?
I will be pointing out on other independent IoT communities that you censor posts and reviews. Including a screen shot of this one before it disappears.