If you find out that the Norton remove and reinstall tool is not working, then you should try the following solutions for a quick fix. The tool can help you with the installing and uninstalling procedure of Norton products and should be seen as a utility, which needs to be repaired on an urgent basis.
Ensure the net connection and see if it is stable
Disable the firewall protection
Install the latest updates and update device drivers
You can also again install the tool if nothing works.
Still faced problems and feel that the tool is not working the way it used to do before even after reinstalling, you must take guidance from norton customer care right away.