10-23-2018 06:01 AM
May we know the model number of your Wemo switch and its current firmware? What is its LED status? Please try to disable then re-enable remote access on the app to see if you'll be able to control the device remotely. You can also try to use your mobile data and see if you're able to control the device.
10-24-2018 06:41 AM
10-24-2018 05:19 PM
Hi, amulyono. Since you have reset the router, you have to reset and reconfigure the Wemo devices even if the Wi-Fi settings are the same. However, this time, do not toggle the option "Remember Wi-Fi Settings" in setting up the Wemo devices. After doing so, try to enable Remote Access again. Then, unlink and relink the Wemo devices to Google Assistant. Disable and enable the Wemo Skill in the Alexa app as well. Hope this helps.
10-24-2018 06:53 PM
10-24-2018 09:15 PM
Hi, Zhengcw. What's the version of your Wemo app? Do you observe the same thing when using another handheld device? Please try the following
▪ make sure that your handheld device is on the new router's Wi-Fi and its cellular data (LTE) is disabled
▪ go to the Wemo app and disable Remote Access
▪ uninstall the Wemo app
▪ power cycle the router
▪ after a few minutes, reconnect the device to the new router's Wi-Fi
▪ install the Wemo app
▪ re-enable the Remote Access
▪ disable the Wi-Fi of the handheld device and switch to LTE, check if Wemo is already linked with the new router
Let us know how it goes.
10-26-2018 05:09 PM
10-26-2018 06:09 PM
Zhengcw, you mentioned you only turned on the 2.4 GHz of your router during setup. Do you mean to say after the setup, you turned it off? This may be the culprit of the issue. Please know that Wemo devices only works with a 2.4 GHz network. Try to reboot your router and turn your router's 2.4 GHz band. Update us with your progress.