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Posts: 9
Registered: ‎12-27-2014

Wemo Switch no longer recognized by Alexa; cannot active Wemo Skill

I have one of the older larger Belkin switches. I recently got an echo dot, and hooked the switch up to run a lamp via Alexa. It worked fine until a brief power outage yesterday. While all the other appliances continue to work, I got a "device not responsive" for the Wemo Switch. I removed it from the Alexa app, and then reset the switch on the Wemo app (it always worked on the Wemo app). However, I cannot reconnect it to the Alexa app. Specifically, I cannot enable the Wemo Skill once again. I open the Alexa app, tap on the switch as instructed, but it always loops back to the "enable Wemo App" prompt.

 

In short, it seems as though the wemo skill will not connect.  Remote access is on, I have reset the Belkin switch, the Wemo App, the Alexa app, and I cannot get Alexa to recognized the device because the wemo skill will not activate.I also reset the router. How can I get this back up an running again?

 

Thanks

Moderator
Posts: 155
Registered: ‎12-12-2017

Re: Wemo Switch no longer recognized by Alexa; cannot active Wemo Skill

Hello tokteacher

 

You've mentioned you reset your router. Were you able to setup and associate the Wemo Switch according to the new settings you setup on the router? If you haven't, please check and confirm. This may be the culprit of the setback. Keep us on the loop and give us feedback after.

Mark-22022
Wemo Technical Support
Posts: 9
Registered: ‎12-27-2014

Re: Wemo Switch no longer recognized by Alexa; cannot active Wemo Skill:SOLVED

In case anyone else has this issue, this is what worked for me. I logged into amazon on my laptop and attempted to download the Wemo Skills app. It required me to enter the MAC address. On the first time it recognized the switch but would not connect. It it did connect on the second try, and then I could work with the switch in the iPhone app. This may be of help anytime you get the "Device not recognized" error message.